Frequently Asked Questions
Everything you need to know about shopping Ellen Tracy
What is the standard shipping time for orders?
Standard shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
How do I initiate a return or exchange?
We accept returns of unworn, unwashed items with original tags within 30 days of purchase. Simply visit our online Returns Portal to generate a prepaid shipping label.
How do I find my perfect fit in Ellen Tracy apparel?
Each product page features a detailed size guide. We recommend comparing your body measurements to our chart, as our designs are tailored for a sophisticated, true-to-size fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order after it has shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. We are working on expanding our reach to international fashion enthusiasts in the near future.