Returns & Exchanges

At Ellen Tracy, we stand behind the quality of our timeless designs and offer a 30-day return window for items in their original, unworn condition with all tags attached. We strive to ensure your complete satisfaction with every purchase through our streamlined reclamation process.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided by the portal and secure it to the outside of your original packaging.

• 3.
  Drop Off Package

  Deliver your return package to any authorized carrier location or schedule a pickup at your convenience.

• 4.
  Receive Your Refund

  Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 7-10 business days.